Terms & Conditions — 55com

Definitions

For the purposes of these Terms & Conditions, the following definitions apply throughout this document:

Eligibility

Access to and use of the 55com platform is strictly limited to individuals who satisfy all of the following eligibility criteria simultaneously. By registering a 55com Account, you represent and warrant that you meet each of these requirements at the time of registration and on a continuing basis for as long as your Account remains active:

• You are a natural person aged 21 years or older. 55com does not permit minors to register or use the platform under any circumstances.
• You are registering for personal recreational use only. Corporate entities, trusts, partnerships, and other legal structures may not hold a 55com Member Account.
• You are not a current employee, contractor, director, officer, or close family member of any employee or contractor of 55com or its affiliated game studios and payment processors.
• You are not located in, or acting on behalf of a person located in, a jurisdiction where accessing or using an online gaming platform is a criminal offense under applicable local law.
• You are not on any government sanctions list, politically exposed persons list, or financial exclusion register that would prohibit you from participating in financial transactions with 55com.
• You have not been previously self-excluded from 55com or any associated platform, or, if a prior self-exclusion period has expired, you have formally requested and received written confirmation from 55com support of reinstatement.

55com reserves the right to verify eligibility at any point during the account lifecycle. Members who are found to have registered in breach of any eligibility criterion may have their Account suspended, all funds frozen pending investigation, and any winnings generated during the ineligible period voided without recourse.

Account Registration

Each individual may hold exactly one (1) Account on the 55com platform. Opening, operating, or benefiting from more than one Account — whether under the same identity or different identities — constitutes a material breach of these Terms & Conditions and will result in immediate suspension of all associated Accounts and forfeiture of all associated balances.

During registration you are required to provide accurate, complete, and current information including your full legal name, date of birth, residential address, email address, and a valid mobile telephone number registered in Indonesia. You must not use fictitious names, borrowed identities, or temporary email addresses.

You are responsible for ensuring that the registration information held on your Account remains current at all times. Changes to your name, address, email address, or telephone number must be reported to 55com support immediately. Providing false registration information is grounds for permanent Account closure and forfeiture of all funds held therein.

• Registration is completed only when 55com sends a confirmation to the email address provided during sign-up.
• 55com may, at its discretion, decline any registration application without providing a reason.
• Accounts created by automated means, bots, or scripts are strictly prohibited and will be terminated without notice.
• You must not register using a VPN, proxy server, or any other technology designed to mask or falsify your geographic location for the purpose of circumventing jurisdictional restrictions.

Account Security

You are solely responsible for maintaining the confidentiality and security of your 55com login credentials, including your username, password, and any two-factor authentication codes associated with your Account. 55com will never ask you for your password via email, live chat, telephone, or any other communication channel. Any request purporting to be from 55com that solicits your password should be treated as fraudulent and reported to our support team immediately.

You must not share your Account credentials with any third party or permit any other person to access or use your Account. Any transaction carried out through your Account using your credentials — whether authorized by you or not — is your responsibility unless you have promptly notified 55com of a security breach in writing.

In the event that you suspect unauthorized access to your Account, you must:

1. Change your password immediately via the Account settings page.
2. Enable two-factor authentication if not already active.
3. Contact 55com support via live chat or email to report the incident and request a security review.
4. Preserve any evidence of unauthorized activity, including transaction records and login timestamps, to assist 55com's investigation.

55com employs 256-bit SSL encryption across all platform interactions and applies device fingerprinting and geographic anomaly detection to identify suspicious Account activity. While we invest substantially in platform security infrastructure, 55com cannot guarantee the security of your credentials if they are compromised by malware, phishing, or other attacks on your own device.

Deposits & Withdrawals

All funds on the 55com platform are denominated exclusively in Indonesian Rupiah (IDR / Rp). No currency conversion is applied to deposits or withdrawals made through supported Indonesian payment channels. The following payment methods are accepted on the 55com platform:

• Local Bank Transfers: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), Bank Permata
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja
• International Cards: Visa, Mastercard (subject to issuer approval)

Minimum and maximum deposit and withdrawal amounts are displayed in the 55com cashier at the time of transaction and are subject to change at 55com's discretion. Deposits are credited to your Account Balance as soon as the transfer is confirmed by the relevant payment processor, typically within 5–15 minutes for bank transfers and immediately for e-wallets.

Withdrawals to Indonesian bank accounts are processed within 3 business hours for requests submitted before 21:00 WIB, provided that KYC verification is complete and no compliance hold is active on the Account. Withdrawal requests submitted after 21:00 WIB will be processed on the following business day. 55com does not charge processing fees on standard withdrawals; however, your bank or e-wallet provider may apply their own charges.

55com reserves the right to request additional documentation before processing any withdrawal it deems unusual, including but not limited to withdrawals that exceed a member's historical average transaction value, withdrawals requested shortly after a significant bonus activation, or withdrawals associated with unusual gameplay patterns. Such requests are made in good faith and form part of 55com's fraud prevention and anti-money-laundering obligations.

Bonuses & Promotions

55com offers a range of promotional bonuses including welcome bonuses, reload bonuses, cashback programs, free spins, and seasonal promotions tied to the Indonesian cultural calendar (Ramadhan, Idul Fitri, Indonesian Independence Day, Imlek, and others). All bonuses are subject to the specific terms published on the individual promotion page at the time of activation, as well as the general bonus conditions set out in this clause.

• Bonus Funds are credited to a separate promotional balance and may not be withdrawn directly. Only winnings derived from Bonus Funds that have satisfied the applicable Wagering Requirement may be transferred to the withdrawable cash balance.
• Wagering Requirements must be met within the time period specified on the individual promotion page. Unused Bonus Funds expire at the end of the stated period without replacement or compensation.
• Each promotion is limited to one claim per Member, per household, per IP address, and per device, unless explicitly stated otherwise on the promotion page.
• 55com reserves the right to withdraw, modify, or cancel any promotion at any time without prior notice if there is evidence of abuse, technical error, or regulatory necessity.
• Bonus abuse — including but not limited to collusion, arbitrage betting, use of prohibited software, or exploiting technical errors — will result in immediate Account suspension and forfeiture of all bonus-derived balances.
• 55com reserves the right to withhold bonus eligibility from any Member whose Account history suggests systematic exploitation of promotional offers rather than genuine recreational play.

Members who wish to opt out of all promotional offers may do so by contacting 55com support and requesting a bonus opt-out on their Account. Once applied, the opt-out removes eligibility for all future 55com promotions until formally reversed by the Member.

Gameplay Rules

All games available on the 55com platform — including live casino tables, slot titles, sportsbook markets, Capsa Susun, and Andar Bahar — operate under the rules published within each respective game or market. In cases of conflict between in-game rules and these Terms & Conditions, the in-game rules prevail for gameplay-specific matters; these Terms & Conditions prevail for all Account, payment, and conduct matters.

• All casino game outcomes are determined by independently certified random number generation (RNG) systems or by live dealer physical randomization. 55com does not influence, alter, or manipulate game outcomes.
• Sportsbook odds are set at the time a bet is placed and confirmed. Odds changes occurring after bet confirmation do not affect the recorded bet. 55com reserves the right to void any bet placed after the relevant event has commenced if the bet was accepted in error.
• In the event of a technical malfunction during a game round, the affected round will be voided and the stake returned to the Member's Account Balance. Winnings generated during a malfunction round are not payable.
• The use of automated betting software, bots, artificial intelligence tools, or any mechanism that replaces human decision-making in gameplay is strictly prohibited. Detection of such tools will result in Account suspension and forfeiture of all balances.
• Published Return-to-Player (RTP) percentages for slot games are theoretical long-run averages based on certified testing and do not guarantee specific results for any individual session or bet.

Responsible Gaming

55com is committed to providing a safe and responsible gaming environment. The platform offers a suite of tools that Members may activate at any time through Account settings or by contacting 55com support:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit caps on your Account. Limits take effect immediately when reduced and after a 24-hour cooling-off period when increased.
• Session Time Limits: Receive notifications when a specified play session duration is reached. Mandatory session breaks can be configured by request.
• Loss Limits: Cap the maximum net loss permissible within a defined rolling period.
• Self-Exclusion: Temporarily suspend your Account for periods of 1 week, 1 month, 3 months, or 6 months, or request a permanent closure. Self-exclusion takes effect immediately and cannot be reversed during the specified period.

If you believe that your gambling may be causing harm to yourself or others, please visit our Responsible Gaming page or contact our 24/7 support team immediately. 55com strictly enforces a minimum age of 21 years and will permanently close any Account found to belong to a person under this age.

Prohibited Conduct

The following activities are strictly prohibited on the 55com platform. Engaging in any of the following will result in immediate Account suspension, permanent closure, forfeiture of all balances, and may be reported to relevant law enforcement authorities:

• Using the 55com platform for any form of money laundering, terrorist financing, or other financial crime.
• Depositing funds originating from illegal activities or third-party payment sources not registered in the Member's own name.
• Attempting to gain unauthorized access to other Members' Accounts or to 55com's backend systems.
• Colluding with other Members or with 55com staff to gain an unfair advantage in any game or sportsbook market.
• Using VPNs, proxies, or geolocation-spoofing tools to access 55com from a Prohibited Territory.
• Conducting chargebacks on legitimate deposits. Chargebacks will result in immediate Account suspension and may result in legal action to recover funds.
• Harassing, threatening, or abusing 55com staff or other Members in any communication channel.
• Registering multiple Accounts or using another person's identity to circumvent an Account suspension or closure.

Intellectual Property

All content on the 55com platform — including but not limited to the 55com brand name, logo, domain, website design, graphics, game interfaces, promotional materials, written content, software, and data compilations — is the exclusive intellectual property of 55com or its licensed content providers. No part of the platform may be reproduced, distributed, publicly displayed, modified, or used for commercial purposes without the prior written consent of 55com.

Game content provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft remains the intellectual property of the respective studio and is licensed to 55com for display on the platform. Members have no intellectual property rights in any game content accessed through 55com.

Limitation of Liability

To the maximum extent permitted by applicable law, 55com's total liability to any Member arising out of or in connection with the use of the platform — whether in contract, tort, negligence, statute, or otherwise — shall not exceed the total net deposits made by that Member in the thirty (30) calendar days immediately preceding the event giving rise to the claim.

55com shall not be liable for any of the following, whether direct, indirect, incidental, consequential, or punitive:

• Loss of profits, revenue, winnings, or gaming opportunities arising from platform downtime, technical errors, or scheduled maintenance.
• Loss or corruption of Account data resulting from events beyond 55com's reasonable control, including cyberattacks on the Member's own device.
• Delays in deposit crediting or withdrawal processing caused by third-party payment processors, Indonesian banking institutions, or e-wallet providers.
• Decisions made by game certification bodies, regulatory authorities, or sports governing bodies that affect game outcomes or sportsbook market results.
• Any harm, financial or otherwise, arising from the Member's voluntary participation in gambling activities on the 55com platform.

Termination

You may close your 55com Account at any time by contacting our support team. Upon closure, any remaining real-money Balance (excluding Bonus Funds that have not met their Wagering Requirements) will be refunded to your verified payment method within 5 business days, subject to completion of any outstanding KYC requirements.

55com may suspend or permanently close your Account at any time and without prior notice if:

• You have breached any provision of these Terms & Conditions.
• 55com suspects fraudulent activity, money laundering, or any other illegal conduct associated with your Account.
• Regulatory requirements or court orders direct 55com to restrict or close your Account.
• Your Account has been inactive for a continuous period of 12 months. Dormant Accounts may be subject to a monthly maintenance fee as disclosed in the cashier policy, and balances remaining after 36 months of continuous inactivity may be forfeited in accordance with applicable international dormant-account regulations.

Governing Law

These Terms & Conditions and all disputes arising out of or in connection with the 55com platform shall be governed by and construed in accordance with the laws of the jurisdiction in which 55com holds its international gaming license. By using the platform, you irrevocably submit to the exclusive jurisdiction of the courts of that jurisdiction for the resolution of any dispute that cannot be resolved through 55com's internal complaints procedure.

55com's internal complaints procedure is the first port of call for all disputes. Members who have a complaint must submit it in writing to 55com support. 55com commits to acknowledging all complaints within 24 hours (WIB business hours) and to providing a substantive response within 5 business days. If a Member is dissatisfied with the outcome of the internal procedure, they may escalate their complaint to 55com's licensing authority through the process specified in 55com's licensing terms.

Nothing in this clause limits any rights you may have under the mandatory consumer protection laws of your country of residence that cannot be excluded or modified by contract.

Amendments

55com reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes — defined as changes that materially alter your rights or obligations as a Member — will be communicated to registered Members via email to the address on file and/or by a notice displayed prominently on the 55com platform at least 7 calendar days before the amended terms take effect.

Your continued use of the 55com platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not accept an amendment, you must stop using the platform and close your Account before the effective date. The most current version of these Terms & Conditions is always available on this page and supersedes all prior versions.

Contact

If you have any questions about these Terms & Conditions, wish to submit a formal complaint, or need to contact 55com for any Account-related matter, please use the following channels:

• Live Chat: Available directly on the 55com platform, 00:00–24:00 WIB, every day of the year.
• Email: [email protected] — responses within 24 hours on business days (WIB).
• Phone: +62 811 5500 5500 — available during support hours 00:00–24:00 WIB.

For formal legal correspondence, please send written communications to the registered address of 55com's operating entity as provided in the platform's licensing disclosure, available upon request via the support email address above.